Question 1

What cleaning services does Crystal Plus Ltd provide?

Accepted Answer

Crystal Plus Ltd provides a comprehensive range of residential and commercial cleaning services throughout Ottawa. Our services include regular house cleaning, deep cleaning, move-in cleaning, move-out cleaning, commercial cleaning, office cleaning, carpet cleaning, upholstery cleaning, window cleaning, pressure washing, and dryer vent cleaning. Whether you need a one-time clean or a recurring service, we have the expertise and equipment to deliver outstanding results.

Question 2

Do you offer recurring cleaning services?

Accepted Answer

Yes. Recurring cleaning is one of our most popular services. We offer weekly, bi-weekly, and monthly scheduling for both residential and commercial clients. Recurring clients benefit from consistent scheduling, the same professional team on each visit, and priority booking. Many Ottawa families and businesses find that a regular cleaning schedule is the most cost-effective way to maintain a consistently clean home or workplace.

Question 3

What is included in a standard house clean?

Accepted Answer

A standard house clean covers all main living areas, bedrooms, bathrooms, and the kitchen. This includes dusting all surfaces, vacuuming and mopping floors, cleaning bathrooms (toilets, sinks, showers/tubs, mirrors), cleaning the kitchen (counters, stovetop, sink, exterior of appliances), and emptying bins. Deep cleans include additional tasks such as inside appliances, baseboards, light fixtures, and more. We'll provide a detailed checklist when you book.

Question 4

Do you provide move-in and move-out cleaning?

Accepted Answer

Yes. Move-in and move-out cleaning is one of our specialties. We clean to a standard that satisfies landlords, property managers, and new homeowners — helping tenants recover their full damage deposit and giving new homeowners a genuinely fresh start. Our move-out cleans are thorough and comprehensive, covering every surface in the property.

Question 5

Do you clean commercial properties and offices?

Accepted Answer

Yes. Crystal Plus Ltd provides professional commercial cleaning for offices, retail spaces, and commercial properties throughout Ottawa. We offer flexible scheduling including early morning, evening, and weekend cleans to minimise disruption to your business operations. Our commercial cleaning services are tailored to the specific needs of each business.

Question 6

Do you serve all of Ottawa?

Accepted Answer

Yes — Crystal Plus Ltd serves the entire Ottawa region, including all city neighbourhoods and surrounding communities. We regularly clean homes and businesses in Kanata, Nepean, Barrhaven, Orleans, Gloucester, Stittsville, Riverside South, Manotick, and all areas in between. If you're in the Ottawa area, contact us and we'll confirm we cover your location.

Question 7

Which Ottawa communities do you serve most frequently?

Accepted Answer

We serve clients throughout Ottawa, with particularly strong coverage in Kanata, Nepean, Barrhaven, Orleans, Gloucester, Stittsville, Riverside South, and Manotick. We also serve the downtown core, Westboro, Glebe, Centretown, Alta Vista, Blackburn Hamlet, and all other Ottawa neighbourhoods.

Question 8

Do you travel to rural communities outside Ottawa?

Accepted Answer

Yes. We serve communities in the broader Ottawa region, including Manotick and surrounding rural areas. Contact us to confirm coverage for your specific location.

Question 9

How much does cleaning cost?

Accepted Answer

Our pricing is transparent and flat-rate — no hidden fees or surprise charges. Our standard house cleaning packages start at $449 (Basic), $799 (Premium), and $1,199 (Complete Exterior) plus applicable taxes. The exact cost depends on the size of your home and the type of clean required. Contact us for a free, no-obligation estimate tailored to your specific needs.

Question 10

What payment methods do you accept?

Accepted Answer

Crystal Plus Ltd accepts e-transfer, credit card, and cash. Payment is due upon completion of each service. We provide a clear invoice for every job. For recurring clients, we can arrange convenient payment schedules.

Question 11

Are there any hidden fees?

Accepted Answer

No. Crystal Plus Ltd operates on a flat-rate pricing model — the price we quote is the price you pay. We don't add surcharges, travel fees, or unexpected charges after the job is done. If the scope of work changes significantly from what was quoted, we'll discuss it with you before proceeding.

Question 12

Do you offer discounts for recurring cleaning?

Accepted Answer

We offer competitive pricing for recurring cleaning clients. The best way to get accurate pricing for your specific needs is to contact us for a free estimate — we'll discuss the most cost-effective scheduling option for your home or business.

Question 13

How do I request a free quote?

Accepted Answer

You can request a free quote by calling us at (613) 355-3882, emailing info@crystal-plus.ca, or filling out the contact form on our website. We respond to all inquiries within one business day and can typically schedule within the week. For urgent requests, calling is the fastest option.

Question 14

How quickly can you schedule a cleaning?

Accepted Answer

We typically respond to all inquiries within one business day and can often schedule within the same week. For urgent move-in or move-out cleans, contact us directly by phone at (613) 355-3882 and we'll do our best to accommodate your timeline.

Question 15

How long does a cleaning take?

Accepted Answer

The duration depends on the size of your home and the type of clean. A standard clean for a typical Ottawa home (3 bedrooms, 2 bathrooms) takes approximately 2.5 to 3.5 hours with a two-person team. Deep cleans, move-in/move-out cleans, and larger homes take longer. We'll provide a time estimate when you book.

Question 16

Can you clean my home while I'm away?

Accepted Answer

Yes. Many clients provide us with a key or access code. Our team is fully background-checked and insured, and we treat every home with the same care and respect whether the client is present or not. We'll send you a confirmation when we arrive and when we're done.

Question 17

What if I need to reschedule or cancel?

Accepted Answer

We understand that schedules change. Please give us as much notice as possible if you need to reschedule or cancel — ideally at least 24 hours. Contact us by phone or email and we'll work with you to find a new time that suits your schedule.

Question 18

Are you fully insured?

Accepted Answer

Yes. Crystal Plus Ltd is fully insured for both residential and commercial cleaning throughout Ottawa and surrounding communities. Our insurance covers liability and property damage, so your home or business is fully protected on every visit. We're happy to provide proof of insurance on request.

Question 19

Do you bring your own cleaning supplies?

Accepted Answer

Yes. Crystal Plus Ltd arrives fully equipped with all professional-grade, eco-friendly cleaning products and commercial-grade equipment. You don't need to provide anything — just let us in and we'll handle the rest. If you have specific product preferences or sensitivities, let us know when you book and we'll accommodate your needs.

Question 20

Are your cleaning products safe for children and pets?

Accepted Answer

Yes. We use eco-friendly, non-toxic cleaning products that are safe for children, pets, and people with sensitivities. Our products are effective against bacteria and grime without the harsh chemicals found in many conventional cleaning products. We can also accommodate specific product preferences on request.

Question 21

Are your cleaners background-checked?

Accepted Answer

Yes. All Crystal Plus Ltd team members are professionally trained and background-checked. We take the trust our clients place in us seriously, and we ensure that every member of our team meets our high standards for professionalism, reliability, and integrity.

Question 22

What if I'm not satisfied with the cleaning?

Accepted Answer

Crystal Plus Ltd offers a 100% satisfaction guarantee. If any part of our work doesn't meet your expectations, contact us within 24 hours and we will return to address it at no additional cost to you. We stand behind every job we do, and we don't consider a job complete until you're completely satisfied.

Question 23

How do I provide feedback after a cleaning?

Accepted Answer

We welcome feedback after every cleaning. You can contact us by phone at (613) 355-3882 or email info@crystal-plus.ca. We take all feedback seriously and use it to continuously improve our service. If you're happy with your clean, we'd also love a Google review — it helps other Ottawa residents find us.

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